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PRIVACY POLICY

v.20240409

 

1. ABOUT THIS POLICY

1.1 This Privacy Policy explains how and when King Living Furniture New Zealand Limited NZBN 9429041548196 (“King Living”, “us”, “we” or “our”) will collect, use, store and distribute personal information and credit card information that we collect about you, whether when you visit our website, in our stores, online, or over the phone. King Living is committed to complying with its obligations under the Privacy Act 2020 (NZ), as may be amended from time to time.

 

2. ACCEPTANCE OF THIS POLICY

2.1 You acknowledge that you have read and understood this Privacy Policy. When you engage King Living to:

  1. provide you with any goods or services;
  2. communicate with King Living by email, by telephone or in writing;
  3. use any of King Living’s other services, including our website, kingliving.co.nz (“Website”); or
  4. otherwise provide us with your personal information,

you agree to the collection, use, storage and disclosure of your personal information and credit card information in the manner described in this Privacy Policy.

2.2 You may choose not to provide any information, however if you choose not to provide information to us on request, we may be unable to provide some or all of our services to you.

 

3. PURPOSE FOR COLLECTING PERSONAL INFORMATION

3.1 King Living will use and disclose your personal information for our business purposes including:

  1. providing the best quality products to you;
  2. promoting our products and services;
  3. undertaking any warranty claims relating to our products;
  4. communicating with you; and
  5. generally improving our business.

 

4. COLLECTION AND USE OF PERSONAL INFORMATION

4.1 We collect your personal information by several fair and lawful means including through your use of our Website and your visits to our stores. We may also supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations. Some of the information we collect is anonymous—and relates to general interaction with King Living. Some of the information we collect is “Personal Information”, which is information about an identifiable individual. Personal Information we collect will depend on the purpose for which it is collected but may include:

  1. your name, sex and contact details (such as telephone number and email address);
  2. your residential address, city, state, postcode, area code, gender, age, purchase history, income, and other details that will help us develop and stock products that might appeal to you;
  3. products from King Living (and third parties) you already own, model numbers, date and place of purchase; and
  4. your communications with us, whether instore or online, including your responses to online forms, surveys or contest participation. Any information you supply in such communication may be retained by us to help us improve our business.

4.2 Personal Information is stored and managed by us electronically and in hard copy. We collect information from you when you:

  1. use our Website;
  2. order and purchase goods and services from us;
  3. ask for a quote;
  4. contact us for further information;
  5. participate in our promotions and online or in store surveys;
  6. subscribe to our mailing list or otherwise submit information to us;
  7. submit a job application or résumé; and
  8. other methods from time to time.

4.3 King Living will only use and disclose your Personal Information in accordance with the purposes set out in this Privacy Policy, which includes:

  1. for the primary purposes for which it was collected such as those described above in this Privacy Policy;
  2. where you would reasonably expect this;
  3. where you have consented;
  4. to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, in order to establish, exercise or defend its legal rights, and/or as permitted by the Privacy Act 2020;
  5. for the purpose of improving our products or services; and
  6. for direct marketing by King Living. You may opt out of such direct marketing by clicking the unsubscribe function (for our electronic marketing material), or by contacting us at [email protected].

 

5. SPECIAL CONDITIONS FOR COLLECTION AND USE OF PERSONAL INFORMATION FOR DELIVERY ARRANGEMENTS

5.1 The following terms apply specifically where you place an order with us. In providing any of the personal information of a third person to us in accordance with this section, you confirm and acknowledge that you have received the consent of each person for whom you have provided details and that such person consents to being contacted by us for the purposes listed in this section. We may notify third parties that we have collected their information, for example where we are required to do so by law.

5.2 When you place an order with us, you will provide the full name and contact details of the persons you nominate to have “Full Access” to your order, these are:

  1. the “Primary Contact” for the order;
  2. the “Secondary Contact” for the order, who we will contact if your Primary Contact is unable to be contacted; and
  3. any further persons who you nominate to have Full Access to your order.

5.3 A person who has “Full Access” to your order is entitled to:

  1. obtain information from us about the number, types and colours of products comprising your order, and about the price of your order;
  2. obtain information from us regarding the date, time and location for delivery of your order; and
  3. arrange for the date, time and/or location for delivery to be changed.

5.4 A person who is nominated as the Secondary Contact or another person nominated by you to have Full Access may provide us with the contact details of a further person who can be contacted to confirm the date, time and location for delivery of your order, if they will be unavailable to accept delivery, and this further person will be treated as a Delivery Contact.

5.5 When you place an order with us you may also provide the full name and contact details of a “Delivery Contact”. The Delivery Contact will only be contacted by us to confirm the date, time and location for delivery of your order. The Delivery Contact will not be provided with any of your Personal Information or any other information relating to your order, other than your name and order number, and cannot:

  1. request information from us relating to your order, other than the date, time and location for delivery;
  2. make any payments to King Living on your behalf;
  3. change any of the order details, including the products comprising the order; or
  4. change the date, time or location for delivery of your order.

5.6 If you are a designer, you may nominate either:

  1. the recipient of the order;
  2. a Secondary Contact; or
  3. further persons nominated by you, as a Delivery Contact and we will only contact them to confirm the date, time and location for delivery. We will not contact any of these persons without first obtaining your consent. Any recipient, Secondary Contact or further nominated person will not be:
    1. able to change the date, time and/or address for delivery, unless you first provide us with your consent;
    2. able to change any other details of the order;
    3. provided with any of your Personal Information; and
    4. provided with any information about the order, such as the price or products, apart from the date, time and address for delivery.

5.7 If you are making your order through a corporate entity, we will obtain the details of your authorised officer to be your Primary Contact when you place your order.

5.8 For the purposes of this section of the Privacy Policy, only you or the person who has Full Access can update their own phone number. If the change is requested over the telephone, we have full discretion whether we will update the requested change.

 

6. COLLECTION AND USE OF FINANCIAL INFORMATION AND CREDIT CARD INFORMATION

6.1 King Living does not collect any financial information about you. Please note that where you apply for financing of your King Living products, you will be directed to a third-party provider who will manage your financial information. King Living takes no responsibility for your disclosure of financial information or management of such financial information.

6.2 As a part of your use of a credit card to make a purchase, King Living will collect credit card information as a part of the King Living purchase process. King Living may need to provide this information to a third party in order to process your payment. Any third parties that are granted access to your credit card information will only be granted such access to the extent needed to perform their functions.

 

7. OTHER INFORMATION WE MAY COLLECT

7.1 For statistical purposes, we collect anonymous information on website activity (such as top pages viewed, the number of pages viewed, the number of sessions, and most popular session times). We use this data to evaluate our Website performance and to improve the content we display to you. To evaluate the effectiveness of our online advertising (including click throughs from email marketing), we may use third parties to collect statistical data. No personal information is collected on these occasions.

 

8. HOLDING AND SECURITY OF YOUR PERSONAL INFORMATION AND CREDIT CARD INFORMATION

8.1 King Living takes security of your information very seriously. King Living holds your personal information and credit card information in physical form or in electronic form in our systems or the systems of service providers. We protect your personal information and credit card information from misuse or loss by restricting access to the information in the electronic format by appropriate physical and communications security measures, such as encrypted rights of access. Any information is disposed of in a manner that protects the privacy of information.

 

9. DISCLOSURE OF INFORMATION TO THIRD PARTIES

9.1 King Living uses information you supply to allow us to provide our service to you. We will share your information with our employees, contractors and third party marketing, business and IT service providers we use to provide our service. We will require third parties who have access to information we collect to agree in writing to store and manage that information on terms consistent with this Privacy Policy. Some of our product suppliers and IT service suppliers are located overseas. Your personal information may be transferred overseas to allow us to conduct our business, but only to the extent permitted under this Privacy Policy and in accordance with applicable law. By supplying your personal information to King Living, you consent to cross border transfers of your personal information in accordance with this Privacy Policy.

 

10. LINKS TO THIRD PARTY SITES

10.1 From time to time we include links to third party websites on our Website, which includes a third party provider of finance for your purchase of King Living products. These links are published by us as a convenience to you. If you use these links, you will leave our Website and we are not responsible for your use of any third party web service. King Living is not responsible for any of these third party sites, their content or their usage of your personal information. We advise that you check the privacy policies on those sites.

 

11. CLICK STREAM DATA

11.1 Each time you visit our Website our server collects some anonymous information, known as clickstream data, including the type of browser and system you are using, the address of the website you have come from and move to after your visit, the date and time of your visit and your server's IP address. King Living may collect this information for statistical purposes to find out how our Website is used and navigated, including the number of hits, the frequency and duration of visits, and most popular session times. We may use this information to evaluate and improve our Website performance.

 

12. COOKIES AND WEB USE TOOLS

12.1 To improve our business, King Living uses a variety of tracking technologies such as cookies to recognise you each time you visit our Website, as well as to track which pages are visited and what you look at on our Website. A “Cookie” is a piece of information that our web server may send to your device when you visit our Website. The Cookie is stored on your device, but does not identify you or give us any information about your device. A Cookie helps us to recognise you when you re-visit our Website and to co-ordinate your access to different pages on our Website. With most Internet browsers, you can erase Cookies from your device, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.

 

13. DEALING WITH UNSOLICITED INFORMATION

13.1 If King Living receives unsolicited information, we will destroy the information if required to do so by law, or otherwise treat it in accordance with this Privacy Policy or as required by law.

 

14. ANONYMITY WHEN DEALING WITH KING LIVING

14.1 Where it is practicable, and only to that extent, King Living allows you the option to remain anonymous when dealing with us.

 

15. ACCURACY AND UP-TO-DATE INFORMATION

15.1 King Living takes reasonable steps to ensure that your personal information and credit card information is accurate, complete, up-to-date and not misleading by updating its records whenever true and correct changes to the information that comes to our attention. If you believe your information is incorrect, incomplete, not current or misleading, you can request that we update this information by contacting the Privacy Officer on the contact details provided below.

 

16. ACCESS TO YOUR PERSONAL INFORMATION AND CREDIT INFORMATION

16.1 King Living acknowledges that you have a general right of access to personal information and credit card information concerning you and to have inaccurate information corrected. Please contact the Privacy Officer using the details provided below to contact us for these purposes and we will respond promptly to your request. If access is refused to your personal information or credit card information, we will give you a notice explaining our decision to the extent practicable.

 

17. KING LIVING EMPLOYEES, CONTRACTORS AND POSITION APPLICANTS

17.1 Additional privacy terms may apply to King Living employees, contractors, service providers and job applicants. We confirm that those further terms will be set out in any employment or service contracts. This Privacy Policy does not apply in relation to acts and practices of King Living which relate directly to employee records of present and former employees of King Living.

 

18. CHANGES TO THIS STATEMENT

18.1 We reserve our right to revise this Privacy Policy from time to time. We will publish all updates to our Privacy Policy on our Website without any notice to you. All updates become effective when published on our Website.

 

19. PRIVACY OFFICER

19.1 If you have any questions or concerns about this Privacy Policy, or how we collect, manage and store your data or if you would like a hard copy of this Privacy Policy, please contact the King Living Privacy Officer at:

King Living

535 Parnell Rd, Parnell, Auckland 1052, New Zealand

e-mail: [email protected]

 

19.2 If you are concerned with the way King Living handled your personal information or credit card information, please contact the Privacy Officer. We will endeavour to contact you within 7 days of you making your complaint acknowledging receipt of your complaint. It is our policy to investigate and resolve all complaints (where practicable) within 30 days of receiving the complaint. Where it is a legal requirement to do so, then in the event we need more time to investigate and resolve your complaint, we will notify you as to the reasons why and seek your agreement to extend this 30 day period (if you do not agree, we may then not be able to resolve your complaint).

 

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